BPW Customer Service: Quickly on the spot if you need help

The best thing is if the true meaning of "After-sales service" is never revealed. In the event of something going wrong, however, our Customer Service team and local service centres will provide help quickly, around the clock and with minimum form-filling to ensure your satisfaction. Because only then are we satisfied as well.

Do you require our help quickly?

BPW Customer Service

  • You can reach us by calling our service hot line on 02262 78-0
  • Send us an email
  • Send us a fax on 02262 781537

BPW Direct Service

Minimal idle times through:

  • Short reaction times in cases of damage
  • Quick repair services by trained staff
  • Stocking of current BPW original spare parts
  • Excellently equipped workshops
  • Direct processing of warranty claims

You can find your nearest BPW Direct Service here.

BPW Service Partners

  • Area-wide service quality - including internationally
  • Trained and skilled BPW partners
  • You can find your nearest BPW Service Partner here.

BPW 24-Hours Road Assistance Hotline

  • Europe-wide, free road assistance hotline
    for drawbar trailers and semi-trailers with BPW technology
  • 24 hours a day, 365 days a year
  • Telephone number +49 (0) 0800 780 780 00

- From Belgium, Italy and Turkey not available via mobile phone network
- From Bosnia, Moldova, Montenegro, Romania, Serbia and Ukraine not available
-In these cases please contact us via our service hotline +49 (0) 2262 78 1111

Do you wish to submit a claim?

Please inform us immediately in writing after any damage has been incurred. We will then send you our warranty claim form. After we have received the completed form, you will receive a registration number from BPW as quickly as possible, together with information as to how the matter will be dealt with further.
Application for warranty cover (Download claim)

International mobility for transport companies
BPW Service on the Road

Smartphone app "BPW Mobile"
Download now for free

BPW 24-Hour Road Assistance Hotline

BPW extends breakdown assistance offer in association with Europe Net
Press release of BPW Bergische Achsen KG