trailer world issue Two 2008

Issue Two 2008 31 him the fastest route to the nearest contract workshop over the telephone. This saves the driver both time and money. If the truck or coach is no longer able to move, the service employee passes the or- der on to one of the listed contract partners in the vicinity, who can handle the break- down. A specially trained technician with his service vehicle is then dispatched to the breakdown site, and rectiﬁes the problem on the spot. The driver conﬁrms the repair by means of his signature on the service re- port. The customer is charged both for the service and the new tyres at a guaranteed ﬁxed price. Depending on the region, the tyre re- pair takes no longer than three hours, and a maximum of four. This is guaranteed by the ContiEuroService with the “DriveOn” time guarantee introduced two years ago. If the re- pair takes any longer, the customer receives a 100 Euro refund. “We are so far the only ones to oﬀer a ﬁxed price and a time guarantee”, asserts Patrick Leuschner. “In this way, we demonstrate to our customers that we take our product promises seriously”, the quali- ﬁed business manager goes on. The ﬁxed price guarantee was decisive for Karsten Beimgraben in concluding a contract with the ContiEuroService. The Workshop Manager of the Willy Petersen hauliers in Wasbek has been using the serv- ice for almost four years, and has no regrets. All 200 tractors and 130 trailers operated by the company can make use of the Conti- Service if necessary. “We have almost 2,000 tyres on the road every day. I am therefore in contact with CES almost every week”, says Beimgraben. A new tyre is not always nec- essary. Often only a missing valve has to be replaced. The Workshop Manager praises the com- petent and always friendly CES employees, with whom he has already been able to es- tablish personal contact. “They are the only resort when tyre damage happens at night and abroad”, explains Beimgraben. He han- dles around 40 call-outs per year via the ContiEuroService. The basic contract costs him nothing. Only when the tyre service is called out does a ﬁxed call-out charge be- come due. Added to this are ﬁxed costs for service and tyres. These ﬁxed costs depend on the time of day and the tyre size. Karsten Beimgraben has so far never had a refund from Continental. His tyre partner has always been able to meet the guaranteed repair time. One reason for continuing to re- main loyal to the ContiEuroService. (fh) »We are the first and only service partner who also offers a time guarantee, in addition to a fixed-price guarantee.« Patrick Leuschner 100 Euro, if it takes longer Loyal and satisﬁed customers Info Further information on the ContiEuroService can be found at www.contieuroservice.com. PortraitIllustration:FrömmerPhoto:Continental  Continental AG is more than just a tyre manufac- turer. Based in Hanover, the company is amongst the world’s leading suppliers to the automotive industry. In addition to tyres, Conti- nental also supplies brake systems, suspension and drive components, vehicle electronics, infotainment and vehicle communica- tions equipment, instru- mentation and technical elastomer products. As one of the largest producers of commercial vehicle tyres, Continental manufactures tyres light and heavy trucks, coaches and off-road vehicles. These are sold in Europe under the brands Conti- nental, Uniroyal, Semperit, Barum and Matador. In 2007, Continental produced a total of 7.2 million truck tyres. In August 2008 Continental signed an investor agree- ment with the automotive supplier Schaefler KG from Herzogenaurach. Schaefler will purchase a capital stock of Conti up to 49,9% in the next four years. Continental Group

trailer world issue Two 2008

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