BPW Customer Service

The best thing is if the true meaning of "After-sales service" is never revealed. In the event of something going wrong, however, our Customer Service team and local service centres will provide help quickly, around the clock and with minimum form-filling to ensure your satisfaction. Because only then are we satisfied as well.

BPW extends breakdown assistance offer in association with Europe Net: 24 hours a day, 365 days a year

• You can reach us by calling our service hot line on +49 (0) 2262 78-0
• Send us a fax on +49 (0) 2262 781537

Send us an Email

Please inform us in writing immediately after the damage has occurred.

Are you based outside of Germany?

In this case, please contact the local BPW subsidiary in your country.

BPW Contact Search

Otherwise our service application is now available via our customer portal MyBPW! Here you can submit your complaint quickly and easily via Warranty ONLINE.

1. Log in or register on MyBPW. 
2. Fill out the service request under Warranty ONLINE.
3. After submitting the service request, you will receive a confirmation email from BPW with a ticket number for your claim.
4. The responsible employee will contact you as soon as possible with information on further processing.

Go to MyBPW